Request service

Request AC or heating service in Phoenix

Start with three quick questions to check whether this is an emergency. If it is not, choose a day and a two-hour window in the form.

Is it an emergency?

1. Do you smell gas (like rotten eggs), or is a carbon monoxide alarm sounding?

YesNo

2. Is there smoke, a burning smell or sparking from the system?

YesNo

3. Is your AC not cooling at all on a day over 100°F?

YesNo

Is anyone at home a baby, an older adult, pregnant or unwell, or is it already over 85°F inside?

YesNo

If you answered yes to any question, follow the matching advice below.

Get everyone, pets included, outside. Leave the door open behind you.
Do not switch lights, appliances or the thermostat on or off. No lighters, and do not start a car in the garage.
From outside, call your gas company’s emergency line or 911. For a carbon monoxide alarm, call 911.
When they say it is safe to go back in, call us to repair the furnace.

Set the thermostat to Off, then turn off the breaker for the AC or furnace if you can reach it safely.
If you see smoke or flames, leave the house and call 911.
Do not restart the system until a technician has checked it.

This is an emergency call for us and goes to the front of the queue, day or night.

Move everyone to the coolest room, close blinds on the sunny side and run fans.
Drink water regularly and use cool, damp cloths on the neck and wrists.
If you can, go to a friend’s home or a public cooling center until the AC is fixed.
Call 911 if someone is confused, faints, stops sweating, has hot dry skin or is vomiting.

We treat no-cooling calls in summer as urgent. Call for the first open window, or use the form and we will call you back quickly.

Check the thermostat is on Cool and set below room temperature.
Replace a clogged filter and reset a tripped breaker once.
If the outdoor unit hums but the fan does not spin, switch it off to protect the compressor.

Good news. Choose a day and a two-hour window in the form, and we will confirm it by text.